QueueUpBack

Help

Find what you can see on your screen. If none of it fits, send a problem report (bottom of this page) and tell us what happened.

Getting started

How do I set it up?
  1. Create an account here on your phone.
  2. On your gaming PC, open this website and press Download. Windows will warn you about the file because it is not signed by a company yet: choose More info, then Run anyway.
  3. Put the file somewhere permanent (not your Downloads folder) and double-click it. A QueueUp icon appears by the clock.
  4. It shows a six character code. Type that code into this website on your phone. That links the two.
  5. Stop the PC going to sleep. On the PC: Settings, System, Power, set "When plugged in, put my device to sleep after" to Never. This one matters more than it sounds: a sleeping PC cannot join anything and QueueUp cannot wake it, so a join scheduled for hours later is simply missed. Letting the screen turn off is fine.

That is it. QueueUp starts with Windows from then on and keeps itself up to date. It checks the sleep setting too, and says so on your dashboard if it would cause trouble.

What does QueueUp actually do to my game?

Four things, and nothing else: it starts Rust through Steam the same way clicking a link does, it reads the game's own log file to see what is happening, it checks whether the game is running, and it can close the game the way you would.

It never touches the game's files or memory, and never presses keys for you. Rust runs Easy Anti-Cheat and QueueUp is built to stay well clear of it.

Do you need my Steam password?

No. QueueUp never asks for it, never stores it, and has no way to use it. Steam stays signed in on your own PC exactly as it is now.

Does my PC have to stay on?

Yes. QueueUp does the waiting on your PC, so the PC has to be awake and signed in to Windows, with Steam running. Turn off sleep in Windows power settings, or it will nod off and miss the wipe.

Something is wrong

It says my PC is offline, but the PC is switched on

Work down this list:

  1. Is the QueueUp icon by the clock? Click the small ^ arrow next to the clock: Windows hides new icons there. No icon means QueueUp is not running. Double-click the QueueUp file to start it.
  2. Is the PC actually awake? A sleeping PC looks identical to a switched-off one from here.
  3. Is the PC online? Open any website on it.
  4. Right-click the QueueUp icon and check it does not say "Stopped". If it does, quit it and start it again.

The dot on your dashboard goes green within a few seconds of QueueUp starting.

It is stuck on Connecting and never reaches the queue

Connecting can genuinely take a couple of minutes: Rust and Easy Anti-Cheat are slow to start, and the map has to load.

If it sits there much longer:

  • Look at the PC. If Rust is showing an error or a Steam window, that is your answer.
  • If Rust is not running at all, Steam may be mid-update. Your phone says so when that is happening.
  • Cancel the join and tap Join again. If it happens twice, save a problem report.
Steam is updating Rust

Normal, especially on force wipe day: Rust ships an update with the wipe and Steam has to download several gigabytes. QueueUp waits for it and connects as soon as it finishes. There is nothing to do.

Two things make it quicker, both worth doing the night before: in Steam, right-click Rust, Properties, Updates, set Always keep this game updated; and leave Steam running, because a closed Steam downloads nothing.

Steam has paused, or stopped, downloading Rust

This one needs you at the PC: waiting will not fix it. Open Steam and look at Downloads. Usually it is one of:

  • the download was paused, so press resume;
  • Steam is in offline mode (Steam menu, then Go Online);
  • the drive is full. Rust wipes need several gigabytes free.

QueueUp carries on by itself once the download moves again.

It says Steam is not logged in

Sign in to Steam on the PC and start the join again. QueueUp tries a couple of times before saying this, so a Steam that was merely restarting will have sorted itself out already.

Rust closed on its own, or QueueUp keeps reopening it

If Rust crashed, QueueUp relaunches it and rejoins the queue for you. That is deliberate, and your phone says "Rust closed unexpectedly".

If you closed Rust, QueueUp takes that as a cancel and stops. It does not reopen a game a person just closed. If it did reopen after you closed it, something is wrong: send a problem report.

I got in, then QueueUp closed my game

It should never do that. Once you are in a server the job is finished and QueueUp leaves the game completely alone, including if you quit the QueueUp icon. If this happened, send a problem report from the tray icon: that is a bug and worth knowing about immediately.

Why doesn't it show my place in the queue?

Because nothing outside the game knows it. Rust does not write your queue position to its log, and it does not publish it anywhere else either. QueueUp used to show a number worked out from how long the server's whole queue was, and it was misleading: that is the length of the line, not your place in it, so it could sit unchanged for an hour while you were steadily moving up.

So the screen now says simply that you are in the queue. When you get through it changes to loading into the server, then "You're in", and those are real: they come from the game's own log.

I left the server and the app is still showing the join

Leaving the server, or backing out of the queue, stops the join. So does closing Rust. QueueUp reads that from the game's log and finishes the join as cancelled, and it will not relaunch the game or pull you back into the server you just left.

If the app kept showing the join running for more than a minute after you left, that is worth reporting: send a problem report from the tray icon. The exact wording Rust uses when you disconnect varies between builds, and the report contains the lines needed to fix it.

It says the server refused the connection

That came from the server, not from QueueUp: usually a password, a whitelist, or a ban. Check you can join that server by hand before trying again.

It tried a few times and gave up

QueueUp retries a bounded number of times, waiting longer each time, then stops rather than hammering a server forever. Look at the timeline on the join screen: the reason it gave up is in there. Fix that, then tap Join again.

Nothing on my phone is updating

The live screen refreshes itself every couple of seconds while a join is running. If it has frozen, pull down to refresh the page. If the whole site fails to load, the relay may be restarting: wait a minute and try again.

Scheduled joins and wipe day

How do I set up a wipe day join?

Go to Schedule, pick your server and the wipe time, and tick join as soon as the server comes back up. QueueUp then watches that server, and the moment it returns from its wipe restart your PC starts connecting, without waiting for the clock.

Times are in your phone's local time. If you are travelling, set it in the time zone you are actually in and it will be right.

What happens if my PC is off when a scheduled join fires?

The join is saved and starts the moment your PC comes back. Nothing is lost. The timeline on the join will say the PC was offline.

What if the PC restarts in the middle of a queue?

QueueUp starts again with Windows, reconnects, picks the job back up and requeues by itself. You lose your place in the queue, because the game did, but nothing needs doing at your end.

Still stuck

Send a problem report. It takes one click and tells us exactly what happened.

  1. On the PC, right-click the QueueUp icon by the clock (check under the ^ arrow).
  2. Choose Send a problem report to QueueUp. The icon says "Problem report sent" when it has gone.
  3. Then tell us what happened in a sentence or two, and roughly what time.

If the PC is offline, the report is saved to the Desktop instead. Older versions of QueueUp only have Save a problem report: use that, and QueueUp will update itself soon.

The report holds the QueueUp log and the most recent part of the game's log. No passwords. Rust writes your Steam ID into its log, so the report includes that. See privacy.

If it went wrong in the game, send the report before starting Rust again: the game clears its log every time it starts.