Find what you can see on your screen. If none of it fits, send a problem report (bottom of this page) and tell us what happened.
That is it. QueueUp starts with Windows from then on and keeps itself up to date. It checks the sleep setting too, and says so on your dashboard if it would cause trouble.
Four things, and nothing else: it starts Rust through Steam the same way clicking a link does, it reads the game's own log file to see what is happening, it checks whether the game is running, and it can close the game the way you would.
It never touches the game's files or memory, and never presses keys for you. Rust runs Easy Anti-Cheat and QueueUp is built to stay well clear of it.
No. QueueUp never asks for it, never stores it, and has no way to use it. Steam stays signed in on your own PC exactly as it is now.
Yes. QueueUp does the waiting on your PC, so the PC has to be awake and signed in to Windows, with Steam running. Turn off sleep in Windows power settings, or it will nod off and miss the wipe.
Work down this list:
The dot on your dashboard goes green within a few seconds of QueueUp starting.
Connecting can genuinely take a couple of minutes: Rust and Easy Anti-Cheat are slow to start, and the map has to load.
If it sits there much longer:
Normal, especially on force wipe day: Rust ships an update with the wipe and Steam has to download several gigabytes. QueueUp waits for it and connects as soon as it finishes. There is nothing to do.
Two things make it quicker, both worth doing the night before: in Steam, right-click Rust, Properties, Updates, set Always keep this game updated; and leave Steam running, because a closed Steam downloads nothing.
This one needs you at the PC: waiting will not fix it. Open Steam and look at Downloads. Usually it is one of:
QueueUp carries on by itself once the download moves again.
Sign in to Steam on the PC and start the join again. QueueUp tries a couple of times before saying this, so a Steam that was merely restarting will have sorted itself out already.
If Rust crashed, QueueUp relaunches it and rejoins the queue for you. That is deliberate, and your phone says "Rust closed unexpectedly".
If you closed Rust, QueueUp takes that as a cancel and stops. It does not reopen a game a person just closed. If it did reopen after you closed it, something is wrong: send a problem report.
It should never do that. Once you are in a server the job is finished and QueueUp leaves the game completely alone, including if you quit the QueueUp icon. If this happened, send a problem report from the tray icon: that is a bug and worth knowing about immediately.
Because nothing outside the game knows it. Rust does not write your queue position to its log, and it does not publish it anywhere else either. QueueUp used to show a number worked out from how long the server's whole queue was, and it was misleading: that is the length of the line, not your place in it, so it could sit unchanged for an hour while you were steadily moving up.
So the screen now says simply that you are in the queue. When you get through it changes to loading into the server, then "You're in", and those are real: they come from the game's own log.
Leaving the server, or backing out of the queue, stops the join. So does closing Rust. QueueUp reads that from the game's log and finishes the join as cancelled, and it will not relaunch the game or pull you back into the server you just left.
If the app kept showing the join running for more than a minute after you left, that is worth reporting: send a problem report from the tray icon. The exact wording Rust uses when you disconnect varies between builds, and the report contains the lines needed to fix it.
That came from the server, not from QueueUp: usually a password, a whitelist, or a ban. Check you can join that server by hand before trying again.
QueueUp retries a bounded number of times, waiting longer each time, then stops rather than hammering a server forever. Look at the timeline on the join screen: the reason it gave up is in there. Fix that, then tap Join again.
The live screen refreshes itself every couple of seconds while a join is running. If it has frozen, pull down to refresh the page. If the whole site fails to load, the relay may be restarting: wait a minute and try again.
Go to Schedule, pick your server and the wipe time, and tick join as soon as the server comes back up. QueueUp then watches that server, and the moment it returns from its wipe restart your PC starts connecting, without waiting for the clock.
Times are in your phone's local time. If you are travelling, set it in the time zone you are actually in and it will be right.
The join is saved and starts the moment your PC comes back. Nothing is lost. The timeline on the join will say the PC was offline.
QueueUp starts again with Windows, reconnects, picks the job back up and requeues by itself. You lose your place in the queue, because the game did, but nothing needs doing at your end.
Send a problem report. It takes one click and tells us exactly what happened.
If the PC is offline, the report is saved to the Desktop instead. Older versions of QueueUp only have Save a problem report: use that, and QueueUp will update itself soon.
The report holds the QueueUp log and the most recent part of the game's log. No passwords. Rust writes your Steam ID into its log, so the report includes that. See privacy.
If it went wrong in the game, send the report before starting Rust again: the game clears its log every time it starts.