Privacy

Last updated 18 September 2026.

QueueUp is a small, independent tool. It is an unofficial third-party tool and has nothing to do with Facepunch Studios. This page says exactly what it keeps about you and why.

What we never have

• Your Steam password. QueueUp never asks for it, never stores it, and has no way to use it.
• Payment details. Nothing is charged during the beta.
• Anything from inside the game. QueueUp does not read the game's memory or files, only the log file Rust writes as it runs, and that stays on your PC unless you send a problem report.

What we keep

• Your account: your email address, and your password in a scrambled, one-way form that cannot be turned back into the password.
• An email address you typed but did not finish with: if you put your address into the box on the front page and then stopped before making an account, we keep that address. It tells us how many people set out and did not get there, which is how the sign-up gets better. We may email you about a wipe. Reply to any of it saying stop, or write to hello@queueuprust.com, and it goes for good.
• Your linked PC: its Windows computer name, the QueueUp version it runs, its sleep setting, and when it was last connected.
• Your joins: which servers you asked to join, when, and each step of how it went. The same goes for saved servers and scheduled joins. This is what your phone shows you, and it is how we find out what went wrong when something does.
• Feedback you send from the feedback page.
• Problem reports you choose to send from the icon on your PC. A report contains QueueUp's own log and the most recent part of Rust's log. Rust writes your Steam ID into its log, and file locations in it can include your Windows user name, so a report can contain both. Nothing is sent unless you click it.

The website sets one cookie, which keeps you signed in. There are no adverts, and nothing follows you to other websites.

We do count visits, using PostHog, on their European servers. It is set up to store nothing on your device at all: no analytics cookie, nothing kept in your browser, and no identifier that survives you closing the tab. That means we can see that a page was visited and which link it came from, and we cannot see that it was you, or tell today's visit from tomorrow's. Nothing we send it contains your email address or your account.

What it is for is knowing which video or Discord link people arrive from, so that the ones that work get made again. If you would rather not be counted, any browser's "do not track" setting, or any ad blocker, stops it.

Why

Only to run QueueUp for you and to fix it when it goes wrong. Your email is used to sign you in, and for the few emails QueueUp sends:

• Ones you ask for: a password reset, or the link for your PC.
• One reminder to link your PC, a day after you subscribe, if you have not done it yet. Once, ever.
• Up to three reminders about your offer, if you signed up with an offer code and have not subscribed: in the three days before the offer ends, and never after it. They stop the moment you subscribe, and every one has an unsubscribe link. Unsubscribing is permanent.

We do not sell your information or share it with anyone for marketing.

Where it lives

The service and its database run on Fly.io in London. The website is served by Netlify, and the PC download by GitHub. Server search asks Steam's public server list, which never receives anything about you. Your internet address is used for a few minutes to stop people hammering the sign-in page, and is not kept in the database.

How long

For as long as you have an account. Problem reports are deleted once they have been dealt with, and no later than the end of the beta.

Your rights

You can delete your account and everything in it yourself, without asking us: Settings, then Delete my account. It is scheduled for seven days later, so that a deletion you did not mean, or did not make, can be stopped. Press Keep my account at any point in that week to cancel it. After the seventh day it is done and cannot be undone. To ask for a copy of what we hold about you, or to have it corrected, send the request from the feedback page while signed in, so we know it is really you, or email hello@queueuprust.com. If you are unhappy with how your information is handled, you can complain to the UK Information Commissioner's Office at ico.org.uk.

Age

You need to be 13 or older to create an account.